Our Quality Guarantee

Our mission is to provide you with top quality kefir products, backed up with exceptional customer service so you get all the assistance you need whilst harvesting your grains.

Activation

Our grains are grown in an organic environment and are active and ready to use once you receive them. We will include detailed instructions on how to care for them so they will continue to reward you by producing a wonderful, probiotically packed drink right in your own kitchen.

Product Quality

To ensure that our organic kefir grains contain as many strains of probiotic bacteria and beneficial yeast as possible, we cultivate our kefir using a wide variety of different organic sugars and trace minerals. We also procure kefir grains from other parts of the globe to ensure that the grains stay healthy to provide customers a product that offers the largest selection of different beneficial bacteria and yeast strains possible.

All of our kefir grains are fed and nourished daily on sugars such as Organic Panela Sugar, Organic Raw Sugar, Organic Coconut Sugar and Organic Molasses. These are varied in quantities and proportions as not to favour any one bacterial or yeast strain. This allows for optimum variety. We use only quality filtered water that has been ionised. We also add 72 trace minerals to feed the grains every 2nd – 3rd fermentation. We do not use any harsh chemicals in our environment and the grains have not come into contact with anything harmful.

Packaging

Kefir grains do not have an “expiration date” as such as they will continue to live as long as they are cared for and fed on a regular basis (As described in our care instructions). However, as this is a food based product sold online, we are required by law to provide customers with an expiration date.

Warranty and Returns

We have a 100% satisfaction guarantee. Please contact us if you have any questions about the product. We will refund or replace an item you believe is not as described.

Customer Service

We are here to help you grow your grains to enrich your health and wellness, so please contact us if you need support. You can also access your My Downloads page using your account details, or if you do not have a kefirculture.com account you can either signup for one or access the Guest Downloads page (using the password we have provided you with).

We look forward to hearing from you and being of assistance!